Frequently Asked Questions
Answers to common questions about មគ្គុទ្ទេសក៍បាល់ទាត់.
01 Is Mekong licensed and regulated?
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Yes, Mekong is licensed and regulated by the Government of Curaçao under a sub‑license issued to its operating entity. The licence number is 1234/JL, and we must comply with strict anti‑money‑laundering and player‑protection rules. Regular third‑party audits are conducted to ensure game fairness and financial integrity.
02 What are the wagering requirements for Mekong's welcome bonus?
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Mekong offers a 100% first‑deposit bonus up to $200 for new customers. The bonus is subject to a 30× rollover requirement on the bonus amount only, which must be cleared within 30 days of activation. Once the rollover is satisfied, the bonus funds convert to real cash and can be withdrawn.
03 Which payment methods does Mekong accept for deposits and withdrawals?
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Mekong supports Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, and direct bank transfer. Cryptocurrency deposits (BTC, ETH, USDT) are also accepted with no minimum and are processed instantly. Withdrawals to e‑wallets are usually completed within 24 hours; card and bank transfers take 3‑5 business days.
04 How can I place a World Cup bet on Mekong?
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Log into your Mekong account, navigate to the 'World Cup' section, select the match you want to wager on, pick a market (e.g., 1X2, over/under, handicap), enter your stake, and confirm the bet. Your betslip will show the potential payout; once confirmed, the stake is deducted and the bet is placed instantly.
05 Does Mekong offer self‑exclusion and deposit limits for responsible gambling?
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Mekong provides a range of responsible‑gambling tools, including deposit limits, loss limits, session‑time reminders, and the option to self‑exclude for a set period or permanently. To activate any of these, go to 'Account Settings' > 'Responsible Gaming' and follow the prompts. If you need further assistance, our support team can help you set up a cooling‑off period or refer you to external support organizations.
06 Why does Mekong require identity verification before I can withdraw funds?
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Mekong performs a quick KYC (Know‑Your‑Customer) check to verify your identity before processing any withdrawal, in line with anti‑money‑laundering regulations. You’ll need to upload a government‑issued ID and a proof of address (e.g., a utility bill) – this is usually done in the 'Verify Account' section. Verification is typically completed within a few hours, after which you can withdraw without further delays.